Your Role

You will be part of the Business Client Advisory Services Americas Team, reporting directly to our Head of Business Client Advisory Services, Americas. As a Business Client Services Manager, you will be working in a global team, providing excellent client services to our 360T clients. You will be part of a fast moving and growing organization, facing a wide variety of tasks. 360T is a place where pro-activity, ownership and accountability are key.

Your Responsibilities

• Provide excellent service for new and existing customers
• Smoothly manage, solve, and complete all incoming requests from clients
• Ensure a seamless onboarding for new clients onto our platform
• Build and maintain relationships with key client contacts
• Conduct client platform trainings (interactive and remote)
• Maintain, document, analyze and improve existing workflows and processes  
• Oversee various project stages (product development, process implementation, regulatory/compliance, complex client setups)
• Participation in quality assurance by testing our full range of products and various new features on our platform
• Close interaction and cooperation with internal teams (e.g., Sales, Legal, IT, etc.)

Your Profile

• Bachelor's degree in finance or a related field
• Working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company
• Excellent analytical and problem-solving skills
• High level of insight and accuracy, as well as good organizational and communication skills
• Ability to explain technical terms and information about products to a variety of audiences, namely clients and internal teams
• Spanish is a plus
• Proficient in MS Office, particularly Excel
• Willing to complete the workday at 6pm

Our Offer

• Clear career concept
• Robust benefit package, including 401(K) employer match
• Paid time off
• 360T Academy 
• A highly motivated and skilled multinational team
• A central and modern workplace with high development potential in Manhattan
• Performance appraisals on a regular base
• The base salary range for this position is 75,000 - 90,000 USD. The final base salary for this role will be based on the individual's geographical location, experience, and qualifications.

The position is based in New York City and available immediately. If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the “Apply” button.

360 Trading Networks Inc. is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or -status as a trans individual), ages, height, weight, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. It is 360 Trading Networks Inc.'s policy to provide reasonable accommodations to people with disabilities as is required by law.

E- Verify Statement

360 Trading Network Inc prarticipates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please not that we do not use this information to pre-screen job applicants.

E-Verify Notice
Right to Work Notice

How to Apply

If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.

Contact

Monal Rana
HR Manager
 
Send email
521 Fifth Avenue
38th Floor
New York, NY 10175

About us

360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms. 

Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products and FX/interest rate derivatives. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).

With over 2,600 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).