BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Permanent employee, Full-time · Frankfurt am Main

Your Role

We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.

We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset.

Your Responsibilities

Provide excellent service for existing and new customers
Manage, solve and escalate all incoming requests from clients
Ensure a smooth onboarding for new clients to the system
Build and maintain relationships with key client contacts
Conduct system trainings for client users
Maintain, document, analyse and improve existing workflows and processes
Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
Participate in quality assurance testing of full range of products and features on our platform
Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
Maintain and share up-to-date knowledge about company products and services

Your Profile

University graduate with very good grade point average
Some relevant previous working experience (ideally in Client Services or similar)
Excellent analytical and problem-solving abilities
Strong overall communication skills
High level of integrity & conscientiousness
Growth mindset & ability to adjust to a dynamic and fast-changing environment
Very good level of verbal and written English. Other languages are a plus
Proficient in MS Office

Our Offer

Competitive Salary
Bonus scheme on a quarterly basis
Contingent of flexible home office days
Various opportunities for professional development including our internal “360T Academy”
Prime Location: A modern Frankfurt office in the heart of the city
Diverse Culture: Work in a multinational, multicultural environment that values collaboration and incluscion
Team Bonding: Enjoy social gatherings, regular company events and a supportive team atmosphere

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately.

How to Apply

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.

Contact

Irune Del Buey
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main

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About us

360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry.

Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).

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We are looking forward to hearing from you!

Thank you for your interest in 360T. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@360t.com.