Your responsibilities
You will be part of the Business Client Advisory Services Team, reporting directly to our Head of Business Client Advisory Services. As a Business Client Services Manager, you will be working in a global team, providing excellent client services to our 360T clients. You will be part of a fast moving and growing organisation, facing a vast variety of tasks. 360T is a place where pro-activity, ownership and accountability are key.
- Provide excellent service for new and existing customers
- Smoothly manage, solve, and complete all incoming requests from clients
- Ensure a seamless onboarding for new clients onto our platform
- Build and maintain relationships with key client contacts
- Conduct client platform trainings (interactive and remote)
- Maintain, document, analyze and improve existing workflows and processes
- Oversee various project stages (product development, process implementation, regulatory/compliance, complex client setups)
- Participation in quality assurance by testing our full range of products and various new features on our platform
- Close interaction and cooperation with internal teams (e.g., Sales, Legal, IT, etc.)
Our offer
- Performance appraisals on a regular base
- 360T Academy
- Career Concept
- Frankfurt office located directly in the city center
- Social gatherings
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector.
The position is based in Frankfurt am Main and available immediately. If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.
About us
360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products and FX/interest rate derivatives. With over 2,400 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).