• Provide excellent service for new and existing customers
• Manage, solve, and escalate all incoming requests from clients
• Ensure a seamless onboarding for new clients onto our platform
• Build and maintain relationships with key client contacts
• Conduct client platform trainings (interactive and remote)
• Maintain, document, analyze and improve existing workflows and processes  
• Oversee various project stages (e.g. product development; process implementation; regulatory/compliance; complex client setups, etc.)
• Participate in quality assurance by testing our full range of products and various new features
• Closely interact and cooperate with other internal teams (e.g., Sales, Legal, IT, etc.)
• Keep your job relevant knowledge up-to-date through continuous professional development

• Good academic background within a related field (university degree or equivalent)
• Working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company preferred
• Excellent analytical and problem-solving skills
• Strong organizational skills with good attention to details 
• Openness to learn & ability to adjust to a dynamic and fast-changing environment
• Highly proficient in clear communication in English and German, both verbally and in writing
• Additional language skills are a benefit
• Proficient in MS Office, especially Excel

• Competitive Salary
• Bonus scheme on a quarterly basis
• Contingent of flexible home office days
• 360T Academy for continuous professional development & training
• Various career growth opportunities
• Frankfurt office located directly in the city center  
• Social gatherings & company events

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately.